Family-First NDIS Support in West Melbourne
How We Support Families Caring for Loved Ones with NDIS Needs - Through Personalised Support Coordination & Core Support
We help families feel calm, confident, and supported by matching the right support workers, staying closely involved, and guiding you through the NDIS with clear, hands-on coordination.
We help you transition smoothly if you’re changing providers.
Family-First Care
Thoughtful Matching
Active Coordination
Practical Support
We Understand What
You’re Going Through
Dear Families Caring for a Loved One,
Are you feeling overwhelmed trying to manage NDIS supports on your own?
Have you experienced inconsistent support workers who just don’t feel like the right fit?
Do you worry about who you can truly trust to support your family properly?
You’re not alone.
Many families come to us feeling stressed, unsupported, and unsure where to turn. Navigating funding, services, appointments, and care coordination can feel like a full-time job — especially when past experiences have been rushed, impersonal, or poorly matched.
At My Wings Care, we take a family-first approach. We stay closely involved, communicate clearly, and carefully match support workers to your loved one’s needs. Our goal is to reduce the pressure on families and provide support that feels consistent, respectful, and genuinely human — so you can feel confident knowing your loved one is in safe, caring hands.
Start Feeling Calm, Supported, and Confident - Without the Stress
Feel Supported Faster: Start feeling calm and confident within weeks when you choose personalised Support Coordination.
Clear Direction: Gain clarity around funding, services, and next steps when a family-first team guides you through the NDIS.
Right Matches: See better outcomes when support workers are carefully matched to suit your loved one’s needs and personality.
Free initial conversation to see if we’re the right fit
HOW IT WORKS:
Achieve Peace of Mind
in 3 Simple Steps
STEP-1
Start With a Free
Discovery Call
We take the time to understand your family’s situation, your loved one’s needs, and what hasn’t worked before.
STEP-2
Receive Personalised
Support & Matching
We create a tailored support plan and carefully match support workers who align with your loved one and your family.
STEP-3
Feel Supported Every
Step of the Way
With hands-on Support Coordination and clear communication, we stay involved so you’re never navigating the NDIS alone.
We help you switch providers smoothly
5 Reasons Why Families
Choose My Wings Care
We Put Families First
We work closely with families, not just participants — keeping you informed, involved, and supported at every stage.
Carefully Matched Support Workers
We take the time to match the right support workers to each participant, building trust, consistency, and real connection.
Hands-On Support Coordination
Our coordinators stay actively involved, guiding you through funding, services, and assessments so nothing falls through the cracks.
Clear, Honest Communication
No chasing, no confusion. We communicate openly and regularly so families always know what’s happening.
Practical, All-in-One Support
From core supports to home modifications and assistive technology, we provide practical solutions that make everyday life easier.
Free, no-obligation discovery call
What Our Clients Say About
Working With My Wings Care
I am very satisfied with their services. The support worker I have been working with is amazing, and I am 100% happy with the care I receive. They are professional, supportive, and always make sure my needs are met.
Hassan A.
I had a great first experience with their team — the staff member who assisted me was friendly, patient, and answered all my questions. Their one-stop approach is exactly what families need.
Mohsen S.
What a great company! I admire their sense of generosity and care. They go above and beyond, and I will definitely be recommending them to friends.
M.M. K.
I recommended this organisation to a few participants and received very good feedback from all of them regarding the management and service quality. I will keep recommending them.
Mahyar N.
I’m getting better quality and more professional support compared to my previous experiences. All support workers are very kind and trustworthy.
Sarah K.
The team at My Wings Care made the NDIS process easier to understand and managed my support needs with care and respect. It’s comforting to work with people who truly care.
My Wings Participant.
Support tailored to your situation
Get the Support You’ve
Been Looking For
Frequently Asked Questions
Who do we support?
We support NDIS participants and the families who care for them. My Wings works closely with adults living with disability, as well as parents, carers, and family decision-makers who want reliable, respectful, and personalised support.
What makes My Wings Care different from other providers?
My Wings takes a genuinely family-first approach. We don’t just provide services - we work closely with families to understand their situation, stay involved, and communicate clearly at every step. Our team carefully matches support workers to each participant, ensuring consistency, trust, and meaningful connection.
How quickly do you respond to enquiries or referrals?
We respond promptly and communicate clearly from the start. You won’t need to chase updates - we keep you informed so the process stays simple and stress-free.
Do you work with Support Coordinators and Plan Managers?
Yes. We work closely with Support Coordinators and Plan Managers to ensure support is aligned with participant goals, funding, and reporting requirements.
Start feeling calm and confident within weeks when you choose personalised Support Coordination
Real people — no call centres
© My Wings Care 2025
My Wings Care collects and uses your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth). We are committed to protecting your privacy and only collect data necessary to provide our services, improve your experience, and comply with legal obligations.